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Exchange and Return Policy
This policy is in accordance with the Kuwaiti Consumer Protection Law.

Exchanges or Refunds

Allowed within 14 days from the date of purchase.

The original invoice must be presented.

The item must be unused, in its original condition, and in its original packaging.

Exchanges or refunds are not valid in cases of misuse.

Refunds

Refunds are allowed within 5 days of purchase.

The item must be unused, in original condition, and accompanied by the original invoice.

Credit Card Payments

Refunds for payments made via credit card will be processed through the bank within 4 business days.

Vouchers

Vouchers are non-exchangeable for cash.

Special Items (Accessories, Glasses, Leather, Perfumes, Evening Wear)

Returns or refunds are allowed within 24 hours of purchase.

Items must be unused and in their original condition.

At Saray Perfumes, your comfort and satisfaction come first. We aim to provide you with a smooth and luxurious online shopping experience, including fast, reliable, and same-day delivery.

Delivery Schedule & Areas
- Same-day delivery within 4 hours, if the order is placed before 9 PM
- Standard shipping the orders are delivered within 24–48 hours of placing the order.
- Orders are delivered through our trusted fleet and delivery partners

Delivery Fees
Internal Areas Delivery Fee: 2.500 KWD

Remote Areas Delivery Fee: 5.000 KWD
(Sabah Al Ahmad, Khiran, Ali Sabah Al Salem(Umm Al Haiman), Al-Wafra, Al-Mutla)

Important Delivery Information
The first delivery attempt is free

If the customer is unavailable during the first attempt, a re-delivery fee will apply

In the case of exchanges or returns, customers are responsible for full delivery costs

Email: Customerservice@sarayperfumes.com
WhatsApp: 98555759